Recommend time for placing your order is 7 days prior due to quality and control. Since each item is customized just for you, availability may be limited during busy weeks.

Last-minute orders may be available depending on our schedule and supplies. A rush fee may apply.

Absolutely! You can personalize your balloon with your choice of wording, colors, and available add-ons to create something special for your occasion.

Yes! Available color options can be selected when placing your order. Please keep in mind that colors may appear slightly different in person due to lighting and screen settings.

Depending on the balloon, add-ons may include fairy lights, gold or silver flakes, white foam balls, stuffed animals, sonograms, acrylic keepsakes, and other decorative options.

Balloon longevity can vary depending on temperature, handling, environment, and the design. For the best results, keep your balloon indoors at a comfortable temperature and away from direct sunlight, sharp objects, and extreme heat or cold.

Keep your balloon indoors and avoid leaving it in a hot or cold vehicle. Handle it carefully, keep it away from sharp objects, and supervise children and pets around balloons and small decorative pieces.

Your balloon will have a designated POP SITE on the back. Use the provided needle to carefully puncture the center of the pop site. After your reveal, place the provided piece of tape over the opening to help prevent air from escaping. Instructions are included with your order.

Of course! If your order is a surprise, your baby’s gender will be kept confidential so you can enjoy the big reveal.

After placing your order, follow the instructions provided for submitting your information. Please make sure the document clearly shows the information needed to complete your order.

Yes! Available pickup and delivery options will be shown during checkout. Delivery availability and fees may depend on the location.

Please contact Kylah’s Kreations as soon as possible if you’re running late. Because orders are scheduled around specific pickup times, accommodations are subject to availability.

Because each item is made-to-order, customized orders are final sale. If there is an issue with your order, please contact Kylah’s Kreations as soon as possible so we can review the situation.

Please inspect your order when you receive it. Kylah’s Kreations cannot guarantee balloons once they have been picked up or successfully delivered, as temperature, transportation, handling, and environmental conditions can affect them.

Cancellation eligibility depends on how far along your order is. Personalized materials, and items already purchased for your order may be non-refundable. Please contact Kylah’s Kreations within 72 hours of placing your order.